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F.A.Q.

F.A.Q.s

How long does it take to receive my new T-Shirt?
 
ROKtees.com is a Print-On-Demand business, meaning we only print the shirt once someone has ordered it. We normally ship our products within 3-5 business days of receiving payment. If you choose Express Shipping your order will be Processed in 1 Business day. Most shipments take 7-10 business days to arrive in the U.S. or Canada. International shipments outside of the U.S. and Canada can take up to 30 business days to arrive. All Orders ship USPS First Class or First Class International. Tracking is provided for all U.S. orders.
 
What type of T-Shirt and print is used at ROKtees?
 
All of our t-shirts are brand new, manufactured by AL Style Apparel and contain 100% preshrunk cotton. We use the latest technology in the T-Shirt industry which is DTG or direct to garment digital printing. The advantage of DTG over iron transfer / heat transfer images is that our designs will not crack or peel and generally will last much longer.
 
How do I take care of my new shirt?
 
We suggest washing your new T-Shirt inside out on a low, cool cycle. This will prolong the life of your new custom T-Shirt.
 
Do you offer a refund or exchange policy?
 
, All our shirts are 100% guaranteed against manufacturer and or print defects, in the unlikely event that your shirt was shipped out with a defect, contact us within 30 days of your order for a RMA#.
A RMA# is required for all returns, email roktees@gmail.com for a RMA# if needed.
Since we are a Print-On-Demand business, we do not accept returns for size exchange, you are responsible for ordering the correct size that you need,
see our sizing chart if you are not 100% sure.
 
Is my payment secure on your website?
 
Absolutely. We never share, sell or redistribute your information in any way.
 
I am not registered with Paypal, is this really my only payment option?
 
You don't have to be registered with Paypal to purchase our T-Shirts. You can use your credit or debit card by
clicking on "Don't Have A Paypal Account" on the payment page then fill out your information.